It apparently took Parallels support over a month to work out that there was actually a bug in this module… it appears they even charged the people for support who brought the bug to their attention:
Link: BUG: Acronis module – another atismodbackupmng process is running
Scheduled jobs came back with:
> Error: another atismodbackupmng process is running!
> TrueImage backup task #2
Apply the hack to their Plesk code fixed the issue… until next Plesk upgrade no doubt.
1 response so far ↓
1 john // Dec 7, 2009 at 4:39 pm
Forum post:
BUG: Acronis module – another atismodbackupmng process is running
Aug 19, 2009, 10:40 AM
#1
jacko@
Member
Join: Mar 2006
Posts: 79 BUG: Acronis module – another atismodbackupmng process is running Hello,
There is a bug with the Aconis module with Plesk 9.2.1 for Linux (Ubuntu 8.04).
Scheduled jobs come back with:
> Error: another atismodbackupmng process is running!
> TrueImage backup task #2
And yes, the same problem happens with the following work around:
http://kb.parallels.com/en/6248
A ticket was opened with Parallels support regarding this and it took over a month to get resolved, so, I’m posting this to help some other poor soul who may have to deal with the software, or, support team. Also, I wouldn’t want someone else to get charged for a workaround from their support team.
The issue had been caused by incorrect way Acronis True Image Module determines if another task is already running.
Support applied the following hack:
“As for now I have applied following solution in order to remedy the problem — now scheduled tasks are properly executed:
— /opt/psa/admin/sbin/modules/atism/atismodbackupmng.orig 2009-07-22 06:57:24.000000000 +0000
+++ /opt/psa/admin/sbin/modules/atism/atismodbackupmng 2009-07-22 07:06:54.000000000 +0000
@@ -415 +415 @@
- if ($cmd =~ /atismodbackupmng\s+–exec-task/ || $cmd =~ /atismodbackupmng\s+–backup-now/) {
+ if ($cmd !~ /^\/bin\/sh\s+-c/ && ($cmd =~ /atismodbackupmng\s+–exec-task/ || $cmd =~ /atismodbackupmng\s+–backup-now/)) {
”
jacko
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