jacko@
Member

Join: Mar 2006
Posts: 79 BUG: Acronis module – another atismodbackupmng process is running Hello,

There is a bug with the Aconis module with Plesk 9.2.1 for Linux (Ubuntu 8.04).

Scheduled jobs come back with:

> Error: another atismodbackupmng process is running!
> TrueImage backup task #2

And yes, the same problem happens with the following work around:
http://kb.parallels.com/en/6248

A ticket was opened with Parallels support regarding this and it took over a month to get resolved, so, I’m posting this to help some other poor soul who may have to deal with the software, or, support team. Also, I wouldn’t want someone else to get charged for a workaround from their support team.

The issue had been caused by incorrect way Acronis True Image Module determines if another task is already running.

Support applied the following hack:
“As for now I have applied following solution in order to remedy the problem — now scheduled tasks are properly executed:

— /opt/psa/admin/sbin/modules/atism/atismodbackupmng.orig 2009-07-22 06:57:24.000000000 +0000
+++ /opt/psa/admin/sbin/modules/atism/atismodbackupmng 2009-07-22 07:06:54.000000000 +0000
@@ -415 +415 @@
- if ($cmd =~ /atismodbackupmng\s+–exec-task/ || $cmd =~ /atismodbackupmng\s+–backup-now/) {
+ if ($cmd !~ /^\/bin\/sh\s+-c/ && ($cmd =~ /atismodbackupmng\s+–exec-task/ || $cmd =~ /atismodbackupmng\s+–backup-now/)) {
”

jacko